Terms of Service

By accessing or using any product, service, or website (collectively, the “Service”) provided by Riviera Inc. (“Riviera,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to all of these Terms, you may not access or use the Service.

Riviera provides an AI-powered guest communication platform designed for the hospitality industry. The Service may include, without limitation, AI voice agents, automated messaging, guest intelligence analytics, multilingual communication tools, dashboard interfaces, integrations with third-party property management systems, and related documentation and support (collectively, the “Platform”).

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are solely responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately at hello@riviera.ai if you suspect any unauthorized use of your account.

Riviera reserves the right to refuse registration, suspend, or terminate any account at our sole discretion, without prior notice or liability.

You agree that you will not, and will not permit any third party to:

• Use the Service for any purpose that is unlawful, fraudulent, or prohibited by these Terms.
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service.
• Interfere with, disrupt, or impose an unreasonable burden on the Service or its infrastructure.
• Transmit any malware, viruses, or other harmful code through the Service.
• Use the Service to send unsolicited communications or to engage in any form of spam, phishing, or harassment.
• Access or use the Service to build a competing product or service, or to benchmark the Service without Riviera’s prior written consent.
• Sublicense, resell, or redistribute the Service to any third party without Riviera’s express written authorization.

Riviera reserves the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision.

The Service, including all software, algorithms, models, designs, text, graphics, logos, and other content provided by Riviera, is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Riviera and its licensors retain all right, title, and interest in and to the Service and all related intellectual property rights.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely in accordance with these Terms and any applicable subscription agreement. No rights not expressly granted herein are implied.

Any feedback, suggestions, or ideas you provide regarding the Service shall become the exclusive property of Riviera. We may use such feedback for any purpose without obligation or compensation to you.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that Riviera may process guest communications data on your behalf, and you represent that you have obtained all necessary consents and authorizations to share such data with us.

Riviera may use aggregated, anonymized, or de-identified data derived from your use of the Service for product improvement, analytics, research, and other lawful business purposes without restriction.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RIVIERA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF RIVIERA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL RIVIERA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO RIVIERA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

You agree to indemnify, defend, and hold harmless Riviera and its officers, directors, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any content or data you transmit through the Service, including guest communications data.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. RIVIERA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Riviera does not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Any service-level commitments shall be set forth exclusively in a separately executed service-level agreement.

Riviera may suspend or terminate your access to the Service at any time, for any reason or no reason, with or without notice, and without liability. Upon termination, your right to use the Service will immediately cease. You may terminate your account at any time by contacting us at hello@riviera.ai.

Provisions of these Terms that by their nature should survive termination shall survive, including without limitation intellectual property provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution.

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict-of-law principles. You irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware for the resolution of any disputes.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall first be submitted to good-faith negotiation between the parties for a period of thirty (30) days. If the dispute is not resolved through negotiation, it shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware, and the language of the arbitration shall be English.

YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN US AND YOU INDIVIDUALLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Riviera reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website or by other reasonable means. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the intent of the original provision.

These Terms, together with the Privacy Policy and any applicable subscription or order agreement, constitute the entire agreement between you and Riviera regarding your use of the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

If you have any questions about these Terms, please contact us at: